Power+ and the Power of Customer Connection at Hitachi Energy

At Hitachi Energy, we're not just building the grid of the future—we’re empowering the next generation of talent to lead it. That’s where the Power+ program comes in. Designed to give early-career professionals hands-on experience across our business, Power+ enables participants to rotate through different departments, gain real-world exposure, and build lasting career foundations.

One of the most impactful places for a Power+ participant to start? The Customer Connect Center.

Why Start in Customer Connect?

Customer Connect sits at the heart of how we serve our global clients. It’s where innovation meets service, where strategy meets execution, and where people skills are just as essential as technical knowledge. For Power+ candidates, a rotation in Customer Connect provides:

• A front-row seat to customer needs and expectations
• Exposure to cross-functional teamwork and global collaboration
• Opportunities to develop critical communication and problem-solving skills
• A holistic view of our business operations and customer ecosystem

Starting in Customer Connect gives participants a customer-first mindset that enhances every role they take on in the future.

Sarah Peters: A Career Launched with Confidence

Take Sarah Peters, for example. Sarah joined Hitachi Energy through the Power+ program and began her journey in Customer Connect. This experience didn’t just help her understand the business—it helped her find her place in it.

In her own words, Sarah shared in a short video clip how pivotal that first rotation was:

“Customer Connect gave me a real sense of purpose. I saw firsthand how our solutions impact customers, and I built the confidence to navigate complex conversations and drive results. That foundation has stayed with me throughout my career.”

Today, Sarah continues to grow within Hitachi Energy, and credits her Customer Connect experience as a key building block in her professional success.

Haya Madhoun: Making an Impact from Day One

Another standout Power+ participant, Haya Madhoun, recently completed her six-month rotation in Customer Connect. From day one, Haya embraced the opportunity to collaborate with teams across the Americas and beyond. Her contributions reflected not only her strong technical and communication skills but also her passion for service excellence.

Now, Haya has moved on to her second rotation in the Power+ journey, carrying forward the insights and experiences she gained from her time in Customer Connect. In a short video clip, she reflected:

“I was able to hit the ground running. The team was incredibly supportive, and I learned so much about customer service and collaboration. It’s been a truly valuable start to my journey at Hitachi Energy.”

Shaping the Future Together

At Hitachi Energy, we believe that investing in people is just as important as investing in technology. The Power+ program—and its integration with Customer Connect—is proof of that.

We’re proud of what Sarah, Haya, and all our Power+ participants are achieving. And we look forward to continuing to support their journeys as they help shape a more sustainable, connected energy future.

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