What is employee experience?

According to Gartner, employee experience is “the way in which employees internalize and interpret the interactions they have with their organization, as well as the context that underlies those transactions.” In other words, it is about how the company’s day-to-day behaviour, culture and values translate into an individual staff member’s experience of working life and how they feel about it. Within this concept is the notion of “moments that matter,” which are significant times within the employee lifecycle, such as their first day in the job or obtaining a pay rise or promotion. Although such moments vary from organization to organization depending on its focus and employee value proposition, they play a key role in how connected to, and engaged with, someone feels in relation to their employer.

Everett, C. (2022). Ensuring Hybrid Work Does Work in the New Normal. Computer Weekly, 19–22.

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